In case you’ve ordered a web hosting package and you’ve got some inquiries connected to a particular feature/function, or in case you have experienced a certain challenge and you need support, you should be able to contact the respective customer care staff. All web hosting providers use a ticketing system no matter if they provide other ways of contacting them aside from it or not, because of the fact that the easiest way to fix an issue most often is to submit a ticket. This communication model makes the responses sent by both sides simple to follow and enables the customer service staff representatives to escalate the case in case, for example, an admin should step in. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you will need to use at least 2 separate accounts to contact the customer care staff and to actually administer the hosting space. Non-stop switching between the accounts can sometimes be a burden, not to mention the fact that it requires a very long period of time for the vast majority of web hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with numerous other web hosting providers, the ticketing system that we use with our shared hosting is part of the Hepsia Control Panel, which comes with all web hosting accounts. You will not have to memorize several sign-on credentials, as you’ll be able to manage both your tickets and the web hosting account itself in one single location. So, in case you have an inquiry or run into a predicament, you can get in touch with our customer care team immediately. Our ticketing system offers an intelligent search functionality. This suggests that even if you’ve submitted a plethora of tickets over the years, you will be able to find the one that you want in no time. Also, you can see knowledge base suggestions for handling commonly experienced challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting services, was developed with one goal in mind – that you should be able to manage everything related to your semi-dedicated account in one single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got a question or come across an obstacle, you can get in touch with our technical support staff members instantaneously without needing to go to a completely different admin interface. You can look through your files or check a variety of settings within your account while you send a new ticket or read the response to an older one. If you have numerous tickets and you would like to track down a particular one, you can make use of the smart search option, which is available in the Help section of the Control Panel. We guarantee that you’ll receive a response in no more than sixty minutes regardless of the essence of your enquiry or issue.