A live chat is a real-time method of communication between a website hosting provider's support team and its customers. It is a very efficient method to receive some info about the web hosting services or get some issue resolved because you're speaking with a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the lower chance of errors at the time you exchange info such as usernames or domain names, the more rapid response time since the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you're able to do something different while the representative investigates the issue in question. Also, you can become a part of a live chat room from any computer that is connected to the web, avoiding the phone fees that you'll have to pay when you are calling to a different country.

Live Chat Support in Shared Hosting

As part of the support services that we provide for all our shared hosting, we've live chat support that is available 24x7, even on holidays. You'll be able to get in touch with us regardless of whether you already own an account or not, considering that we can assist you with almost anything, ranging from providing you with general information about our services in case you aren't our client yet and you're interested in purchasing one of our packages, to helping you with installing an e-mail account in an email client. Part of the problems are more technical and time-consuming, therefore you will need to employ the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is online every single day, even on holidays and weekends. It's the best way to learn more information about our semi-dedicated hosting services if you do not have an account yet or to have a problem resolved in case you are a customer and our customer support representatives will help you right away no matter what time of the day you join our chat. If you are hesitating which package is more suitable for your web sites, in case you need advice whether you should obtain a certain upgrade and how to order it or when you experience difficulties setting up an email account on your machine, you can contact us and we'll supply you with the needed details without delay. Our live chat is accessible even after our telephone lines are off for the day, which means that if you have an account here, you can rest assured that you will always receive timely help with any question or trouble that shows up.