If you ever encounter a problem with your website and are unable to cope with it on your own, ask the web hosting company’s support staff to assist you to get the website back online. A fast resolution would be the most favorable scenario, but lots of hosting companies answer within 24 hours and even more, all the more so if you’re working with a reseller. Even if your problem can be easily fixed, your site may not work satisfactorily or may not be available at all for a lengthy span of time, so you may lose prospective customers because it’s extremely unlikely that anybody will willingly return to a broken site. That said, you ought to make sure not only that you can touch base with your hosting provider, but also that they can answer and assist you in a well-timed fashion. If a web app update doesn’t go smoothly or you erase something accidentally, for instance, the site must be fixed quickly in order to prevent lengthened downtime.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting come bundled with a 60-minute reply time guarantee, which implies that irrespective of what enquiry or problem you might have, we’ll always be there to assist you. As it is, it seldom takes more than 30 minutes to get an issue resolved or a query answered, and this is valid for both technical and pre-sales matters. Our technical support staff members are available 24/7, even on weekends and official holidays, which suggests that you will get timely assistance whenever you need it. We know precisely how precious time can be, so by the time we answer your support ticket or email, we’ll have investigated the matter and, in case we haven’t discovered a solution, we’ll provide you with more details on what you need to do on your end – if the circumstances necessitate it. With our support service, you can be sure that there will be someone to lend you a hand straight away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a customer support ticket from your hosting Control Panel or send an email connected with your semi-dedicated server, you will receive a reply within less than 1 hour. You can contact us at any time with regard to general, billing or technical issues and considering that we’re working around the clock, you will always get support in a timely manner. Based on the specific issue or question, we’ll provide you with more details, eliminate the complication if it has been caused by something within our reach or tell you how to proceed if you need to adjust some setting for an app that we don’t have access to. You can forget about waiting around for a whole day for each single reply. The fact is, in most cases we reply to emails and tickets within no more than twenty-twenty five minutes.