If you've ever had a shared hosting account before or you have dealt with any other online service, you're probably well aware from your personal experience that for certain things it is better to speak with a live person over the phone rather than exchange support tickets or email messages. If you'd like to know more about a particular service before you decide to buy it or when something small-scale has to be done, for instance, it will be far easier and faster to get it done real-time. When you can connect with representatives by phone, it is very likely that you're using the services of a real web hosting supplier, not a reseller. The level of support that you'll get on the telephone differs between different providers - from general matters to professional technical support. Generally most suppliers supply pre-sales assistance and first level phone support, while more complicated tech matters are managed through e-mail and / or tickets.

Phone Support in Shared Hosting

We believe that having the option to speak with a live agent is rather important, for that reason we have three support lines all around the world (Australia, USA and UK) and you'll be able to get in touch with us on the phone for 14 hours a day. In case you consider acquiring one of our shared hosting, for example, you'll be able to give us a call and learn more about our services before you order so as to make sure that we match all system requirements for your websites. After the purchase, you can contact us about all the sales and billing troubles you may have, or receive any kind of general or basic tech info you need. We've tried to find the perfect balance between telephone and ticket support, so for solely technical matters you can use our ticketing system, which will make it easier to follow the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply include real-time phone support for fourteen hours daily. If you are unsure which plan will be suitable for your websites, you want to find out more about a package's specs or you need any other type of info on our solutions, you are able to call any of the local phone numbers that we have in the United States, Great Britain and Australia and our customer support agents will help you. If you currently have an account, you'll be able to get in touch with us about sales and general issues, although we are often able to help with a large number of technical issues as well. For entirely tech troubles you will need to use our integrated ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option in case your trouble can take extra time to be taken care of or it has to be escalated to our system administrators.