The access to the customer and tech support that a shared hosting company provides can tell you a lot for the services which they provide as well. If you're allowed to use just emails and / or tickets, you have most probably come across some reseller not the actual website hosting supplier. When this is the case, you will have to wait for several days in order to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the true website hosting company for further help. If the provider offers you various options for communication with quick response time which are available at any moment, they're almost certainly the top provider, not only a reseller. Which means that you'll benefit from timely assistance and excellent support since they'll have instant access to the servers where your account is. Whatever the problem - sales or technical, it's always much better to communicate with your website hosting company right away via your preferred way of communication.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all our shared hosting plans are twenty-four-seven, thus you can forget all about waiting for several days to receive assistance. If you are not our client yet, you can give us a call, chat with an agent or send an email message. In case you already have an account, you're able to open a support ticket on top of the other three ways of contact. You are able to choose the most suitable way to contact us based on what your location is or the equipment you use. We can help you for more or less any hosting-related query that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in this situation the maximum response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

You are able to test our support services even before you get a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and general questions. Our representatives will help you select the most suitable plan or provide you with info about our servers, to verify whether the system requirements for your web sites are met. When you're an active client, you will also be able to get in touch with us via e-mail or via our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We guarantee that any time you employ any of these two methods of correspondence, you'll receive a reply within no more than 1 hour and that’s 24/7, including weekends and public holidays. If you have used the web hosting services of other suppliers, even large ones, you'll be able to compare the reply time due to the fact that it often takes a full day for them to handle a ticket.

24/7 Customer Support in VPS

In case you obtain a virtual private server through us, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have several local phone numbers in the USA, the UK and Australia as well as a live chat service. If you're an active customer and you require assistance with a technical issue that requires more time to analyze or resolve, you are able to open a ticket from your billing account or you'll be able to send an email and we'll take care of the trouble and send you an answer within the hour. The answer time is guaranteed 24/7, which includes holidays and weekends, still for most problems it takes no more than 30 mins to get assistance. Our support service covers the VPS plus all pre-installed software it comes with, so if you need help with third-party applications, you can check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Hosting

With a one-hour max answer time guarantee, you will benefit from timely support when you buy a dedicated server from our company. Our customer and tech support crews are available 24/7/365, so if you open a ticket via your billing account or you send an e-mail message regarding any problem with the server or the pre-installed software on it at any time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the better option when the issue involved requires a longer period of time to be resolved or when it needs to be sent to our administrators, as it's far more convenient to track the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to phone us or talk to a live agent using our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.