Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • We offer a sixty–minute response time warranty for every support ticket or e–mail that you send to the support staff. We will rapidly reply to all typical queries and forward the matter to our administrators in case additional assistance is needed. If you take advantage of our Administration Services package, we’ll execute any of the included tasks at a time that has been discussed with you in advance.

  • Top quality support service

  • A Top–Notch Technical Support Service

  • Our client support staff will be available to you 24x7 should you require assistance working with our Web Site Control Panel or with any of the applications that we preinstall for you on the server. Furthermore if you need assistance tackling all the day–to–day administration tasks on your dedicated server, you can check out our Administration Services package, which includes data backup disk space, OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting services, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped the Web Site Control Panel with a circumstantial knowledgebase, which features in–depth explanations of its features and functionalities. Also, we have filmed detailed video tutorials that will further teach you how to perform a certain operation or troubleshoot a frequently experienced issue. The help articles and the tutorial video clips are readily reachable from every section of the Web Site Control Panel through the Help and Videos buttons in the top right corner.