Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour reply guarantee with all of our shared hosting packages, meaning each support question you post is going to be replied to in only sixty minutes maximum. Our support staff members have been taught to rapidly deal with any case and to provide you with well–timed guidance on any situation that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us at any time required. Our staff of qualified professionals is going to be on–line for you 24x7x365 to answer to all your enquiries and to correct any problem that you may have. You are able to submit a help support ticket from your Web Site Control Panel or send us a message any time. Also, on working days, you’re able to ring us or work with the live chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has incorporated a complete know–how base into the Control Panel so as to get hold of handy step–by–step guidelines whenever you want. Each part of the Control Panel has its own contextual help area displaying a selection of how–to content articles. We have also prepared video tutorials to ensure that you get a more effective visual representation of the best way to perform any given activity.